Privacy Policy

1. Data Controller

The data controller is Inoveo3D, a SAS company registered under number 941 508 699 RCS Cannes, with registered office at 3 Rue Saint-Jacques, App.3310, 06250 Mougins, France.

Data protection contact: inoveo3d@gmail.com

2. Introduction

Inoveo3D is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your personal information when you use our website and services.

By using our services, you accept the practices described in this privacy policy. If you do not accept these practices, please do not use our services.

3. Data Collected

3.1 Data provided directly

• First and last name
• Email address
• Phone number
• Postal address
• Billing information
• Content of messages and communications
• Property images (for home staging and video generation services)

3.2 Data collected automatically

• IP address (retained for 1 year for security purposes, then deleted)
• Browser type and version
• Operating system
• Pages visited and visit duration
• Geolocation data (if authorized)
• Cookies and similar technologies

4. Use of Data

We use your personal data to:

• Provide and improve our services
• Process your requests and orders
• Contact you regarding our services
• Personalize your user experience
• Analyze the use of our site
• Comply with our legal obligations
• Prevent fraud and ensure security

5. Legal Basis for Processing

We process your personal data on the basis of:

• Consent: When you give us your explicit agreement (contact form, non-essential cookies)
• Contract execution: To provide the requested services (home staging, 360° galleries, video generation)
• Legitimate interest: To improve our services, prevent fraud and ensure security (security logs, IP addresses)
• Legal obligation: To comply with applicable regulations (billing data retained for 10 years)

6. Sub-processors and Data Sharing

We never sell your personal data. We use the following sub-processors to provide our services:

• Vercel — Hosting and database (Ireland / United States)
• Supabase — Authentication (United States)
• Google Cloud / Gemini / Vertex AI — AI generation (Global)
• Stripe — Payments (United States / EU)
• SendGrid (Twilio) — Transactional emails (United States)
• BunnyCDN — Video/photo storage and delivery (Germany / EU)
• Vercel Analytics — Anonymous audience measurement (United States)
• Google reCAPTCHA v3 — Anti-spam protection (United States)

All our sub-processors are bound by a Data Processing Agreement (DPA) and required to comply with applicable data protection regulations.

9. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, modification, disclosure or destruction.

These measures include:

• SSL/TLS encryption for transmissions
• Secure storage on protected servers
• Restricted access to personal data
• Continuous monitoring of systems
• Staff training on data protection

10. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: Obtain a copy of your data (available from your account settings)
• Right of rectification: Correct inaccurate data
• Right to erasure: Request deletion of your account and data
• Right to portability: Retrieve your data in a structured format (JSON) from your account settings
• Right to object: Object to the processing of your data
• Right to restriction: Limit the processing of your data

To exercise these rights, contact us at: inoveo3d@gmail.com

11. Cookies

We use cookies and similar technologies to improve your experience on our site. For more information about our use of cookies, please see our Cookie Policy.

12. Data Retention

We retain your personal data only for the time necessary for the purposes for which it was collected:

• Account data: During your account lifetime + 3 years
• Billing data: 10 years (legal obligation)
• Navigation data and IP addresses: 1 year maximum (security purpose), then automatic deletion
• Support data: 3 years after last interaction
• Images submitted for home staging / video: During the lifetime of your account

13. Modifications

We may modify this privacy policy at any time. Significant changes will be notified to you by email or via our website. We encourage you to consult this page regularly.

Last update: March 2026

14. Contact

For any questions regarding this privacy policy or to exercise your rights: