Question 1

How do Inoveo3D tokens work?

Accepted Answer

Tokens are Inoveo3D's internal currency: 1 token = 1 AI transformation or generation. Each tool clearly shows its token cost before you confirm the action (e.g., 1 token for virtual staging, several for a 360° virtual tour). You only consume tokens when you validate a result. Unused tokens remain available in your account.

Question 2

Do tokens expire?

Accepted Answer

No. Tokens purchased individually (pay-as-you-go) never expire and are valid indefinitely. For monthly subscription plans (Starter, Pro, Agency), the included monthly token quota renews each month on your billing date.

Question 3

Can I change my plan at any time?

Accepted Answer

Yes, absolutely. You can upgrade or downgrade your plan at any time from your personal dashboard, with no switching fees or penalties. Changes take effect immediately or at the next billing cycle, depending on the direction of the change.

Question 4

Which plan should I choose for my business?

Accepted Answer

We recommend: **Starter** for independent agents with 1 to 3 active listings per month; **Pro** for active agents or small agencies; **Agency** for teams, broker networks, or high-volume franchises. If you have a one-off need or want to try without commitment, pay-as-you-go tokens are available at €1 each.

Question 5

Are there any hidden fees?

Accepted Answer

None whatsoever. The principle is simple: 1 token = €1. Your price is what's shown, period. No activation fees, cancellation fees, or setup costs. Billing is fully transparent and downloadable from your account.

Question 6

Can I get an invoice for my accounting?

Accepted Answer

Yes. A PDF invoice is automatically generated after every payment (monthly subscription or token purchase). It's immediately downloadable from your personal dashboard under 'Invoices & History'. Invoices comply with EU and French accounting requirements (VAT included).

Question 7

Is payment secure?

Accepted Answer

Yes, 100%. All payments are processed by **Stripe**, the global standard for secure online payments (PCI-DSS Level 1 certified). Inoveo3D never stores your banking details. All transactions are end-to-end encrypted.

Question 8

What happens if I exceed my monthly quota?

Accepted Answer

If you run out of monthly tokens before the end of the month, you can purchase additional tokens individually (€1 / token) without changing your plan or interrupting your subscription. These additional tokens never expire and remain available even after your monthly quota renews.

Simple and transparent pricing for real estate professionals

A solution for your network?

Empowering success with Inoveo3D

Everything you need to know