Terms of Sale
1. Scope of Application
These Terms of Sale apply to all services provided by Inoveo3D, including on-site services and digital services (subscriptions and Spot’in 360 listings) offered through the My360 platform. By placing an order, the client fully accepts these Terms of Sale without reservation.
2. Payment Methods
On-site services (360° photo shoots, editing, delivery) can be paid via bank transfer, check, cash, or PayPal. Subscriptions and Spot’in 360 listings must be paid online by credit card through Stripe. Physical credit card payments are not accepted. Invoices are issued upon request.
3. Delivery and Timeframes
Services are generally delivered within 24 to 72 hours after execution (including photo editing if applicable). The client is notified by email. Once materials are delivered, no refund or claim will be accepted.
4. Right of Withdrawal and Refunds
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply once the service has been fully performed or a digital service activated. Payment constitutes a firm commitment. No refund is granted after delivery or publication.
5. Content Verification
The client is solely responsible for verifying the accuracy of the content provided (text, address, photos). They may request up to 2 or 3 minor modifications. Inoveo3D reserves the right to refuse excessive or abusive requests.
6. Order Cancellation
An order may be canceled at no charge before the service is performed. If the service has been executed but not yet delivered, it remains due. No cancellation is accepted once the work has been completed, even if the client does not use the delivered materials.
7. Hosting and Access
With the ZEN pack, Inoveo3D hosts the scenes and provides an iframe/URL link. The visibility period is limited to 3 to 6 months depending on the offer. After that period, access may be suspended unless renewed or extended through a paid option.
8. Usage Rights and Ownership
All tools, interfaces, and solutions developed by Inoveo3D remain the exclusive property of the company. The client is granted a limited right to use the delivered scenes or files, unless otherwise agreed by contract. No transfer of software ownership is granted without a specific agreement.
9. Service Availability
Inoveo3D makes every effort to ensure continuous access to its platform. However, temporary interruptions may occur for maintenance or technical reasons without prior notice. No compensation will be provided for brief unavailability or bugs.
10. Geographic Coverage
On-site services are currently available only in the PACA region. Digital services are available in France, Spain, and other Eurozone countries.
11. Governing Law and Jurisdiction
These Terms of Sale are governed by French law. In case of dispute, the courts of Grasse (06) shall have exclusive jurisdiction.